Pathetic service

Worst experience and worst customer services.

I had an account that was handed over to them due to non payment. The account was a specialist account which I disputed with the specialist but didn't received any feedback from them even after follow ups.

The next moment I started receiving calls from Van Rhyns demanding the outstanding payment to be made. I refused to pay the account as I had a dispute on the said account. Emails after emails was send to Van Rhyns with my dispute. NO Feedback was received via email back only phone call after phone call from the call centre demanding the payment.

Eventually after 3 months I got hold of a lady at van Rhyns that was willing to assist. I send all the information again to her and she promised to provide feedback.

Needless to say I never received feedback unless I didn't follow up.

The account dispute has been resolved with the specialist but now Van Rhyns is still phoning me for outstanding legal fees. This is unacceptable as the legal fees was caused by them and their clients' incompetency to respond to emails.

I WILL NOT PAY FOR THE OUTSTANDING LEGAL FEES!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!