Shocking Rude Service

13 Dec 2022 08h00 am I arrived at Van Heerden Pharmacy Lyttleton as they are located close to me. A friendly young lady kindly assisted me and explained that the nurse only arrives at 08h30 which was fine and I decided to wait. I was and am still in agony only to be treated very rudely by the nurse Sr. L Etzinger.after arriving late as well with no apology. 1st of all she was late and I have been waiting for her for over 40mins. She then kept walking up and down telling me to wait for a further 20 mins or so whilst the cleaner is cleaning the office from the day before.Bad hygiene I then explained that I may have Covid as I have been experiencing similar symptoms but I was not sure . Immediately she started performing asking me where my mask was, Unfortunately it had slipped my mind . She then proceeded to tell me that they do not do the test in the clinic but rather in the waiting area.She sat me down once again to wait for her to prepare and told me to fill in a form and go make payment in advance (Around R450) Regardless, I agreed and followed through with the task. After being tested Negative, I proceeded to ask her if she could possibly assist me with a vitamin B12 injection or antibiotics as I have not recieved any medication or treatment? She then very rudely again said that I have to book another virtual appointment with her and yet pay again and pay for medication because all her things have changed she says.All I see is greed and carelessness with no regard to the patient..Shocking! This has nothing to do with me and I am a paying customer and expect service. After taking my money with no worry to my pain, condition at all.I mean I have traveled there for assistance. She proceeded to then very rudely send me to the counter as she could not wait to get rid of me as if I was not even important as a paying customer at all after taking my money.It was clear then that she does not care about the patients, all this whilst in my agony.To explain my symptoms for medication to a very polite lady at the counter , very friendly with fast service told me what she recommended and I agreed, took the medication and yet paid again (Around R150) .As a result , I am still sick as a dog and in agony. Pathetic! I intend to escalate this matter further