1 reviews | Active since May 2015
Not responding or cummunicating
We rented a holiday home from Van Heerden Letting<br> Very nice holiday and a good rest.<br> However Delphia does not communicate with her clients and does not return emails.<br> On arrival our holiday was paid for and she informed me that the deposit is not paid I then paid it immediately<br> I did sent emails to inform her that the holiday home was left neat and nothing was broken and can we arrange to get the deposit back.<br> I have inform her that I cannot take calls during the day and that is way I send emails<br> After emails not getting answer I had to send email that stated that I will lodge complaint against her then she rep**** to my emails asking for banking details. I did send all details on the 6th of May 2015 and to date no feedback.<br> I have numerous emails asking questions and conformation and not receiving any response from her.<br>
I am very pleased that you had a nice holiday and a good rest. Regarding the refund of your breakage deposit our policy is to refund breakage deposits within 10 days of receiving the guest's bank account details. Your breakage deposit was refunded 2 days after receiving your bank account details (8 May 2015), so no problem there. I think the communication problem had a lot to do with you not being able to take calls during the day. Besides phoning and speaking to your husband, Delphia also sent you e-mails on 30 April and 6 May which you appear not to have received. However, I'm pleased you had a good holiday.
I am very pleased that you had a nice holiday and a good rest. Regarding the refund of your breakage deposit our policy is to refund breakage deposits within 10 days of receiving the guest's bank account details. Your breakage deposit was refunded 2 days after receiving your bank account details (8 May 2015), so no problem there. I think the communication problem had a lot to do with you not being able to take calls during the day. Besides phoning and speaking to your husband, Delphia also sent you e-mails on 30 April and 6 May which you appear not to have received. However, I'm pleased you had a good holiday.