Worst service ever at van Biljoens Appliances

My first contact with van Biljoen Appliances (Technical Side) was okay-ish. After explaining how their service works, I arranged for my Bosch dishwasher to be collected.

On the 11th of March 2019 the dishwasher was collected. Three days later a quote was given and accepted. Today is the 2nd of April 2019 and the dishwasher has still not been delivered. And this after I have phoned three times to find out how far are they on the process of fixing the machine, already paid in full for the repairs, having to speak to a very rude lady, called Chrissie...who blames everybody else in the shop for her lack of good manners and not following up as promised by her and then have her slam the phone down in one's ear.

On the 1st of April 2019 I personally went to the shop and asked to speak to the manager, whom is called Frikkie. I told him that the manner that clients are treated over the phone is unexceptable. He was glad that I brought it under his attention, for clients are important to the company. He also promised that my machine would be delivered today.

Needless to say, no dishwasher was delivered, no phone call to inform me that they are experiencing problems and when I now can expect my dishwasher.

I'll never recommend van Biljoens Appliance Services to anyone. I am by nature a very patient person, but after this bad experience with this company, I am terribly disappointed.

I must give credit to the the spares department though. Their service is very sufficient, quick on follow-ups and friendly.