Worst Customer Service Ever Received

To: Van Biljoens Management.

Attached is POP which I have already sent to Suzette and my experience for having spoken to both Suzette and Frikkie is your company needs to take these two individuals on a simple customer care course. They are not worth the positions they both are holding and will recommend a course to enhance their communication skills also, furthermore it is equally important to behave in a manner that they are not just employees but own this business as the success of any business is entrusted on the type of employees you bring to your business. You need to recognize that customer service is what will make sure that you retain your customers. Having failed three times to repair my washing machine while you were paid three times, the least you could have done was to apologize for your incompetence than bang the phone on my ear demanding payment which was already sent. Both you suzette and Frikkie are not worth to have in this company if you need to grow your customer base. Be informed also that I will post these feedback on Hello Peter so that other customers should think twice before they choose to use your services. You are unprofessional and you need to be told the truth so that you must both know your weaknesses and hope you can still improve on those. As for me, I will never use your services ever as you have both been useless in handling both my queries and will not like to deal with your unprofessional and the attitude you both possess.

Best,

Joko