Wanting customer satisfaction

<p>I, during the week of 20 October 2016, took my Delonghi coffee machine for a service at Van Biljoens Appliance Services in Pretoria.</p> <p> </p> <p>The service took longer than anticipated. I was among other charged R90.00 for descaling which I specifically pointed out to the receptionist had to be done when the machine was booked in for the service. I collected my coffee machine and when I switched it on I immediately was informed by the machine that it had to be descaled. I phoned the store and spoke to a technician and queried the descaling message. He informed me that he will take the matter up with the technician who serviced the machine and get back to me. This never happened.</p> <p> </p> <p>I eventually phoned the store, but they refused to refund me or be of any assistance.</p>