Van Biljoens Appliance Services - shocking bad service.

Van Biljoens collected my Fridge for repair on 28 November 2019. By mid December I had not heard ONE WORD from them so I phoned them twice. Both times I was told they will phone be back which they never did. I borrowed a fridge from someone else to have cold beer over New year. They reopened mid January at which point I phoned twice and once again was told they will phone me back which did not happen again. Same story in February except now I was told they are waiting for a heating element (after insisting and raising my voice). Now it is MARCH 2020 and they tell me they are still waiting for the part! By the way, this particular part is available for ordering on the internet by anyone! The poor ladies at Van Biljoens reception obviously have orders to hold the fort because they simply come up with one excuse after the other not to put your call through to the workshop manager or someone in authority. This is a sign of a company that is actually aware their service sucks, so they have all these delaying mechanisms in place to frustrate customer queries. I think this is by far the worst service I have personally experienced in my entire life. The Post Office does better!