Shocking service

My DeLonghi coffee mach was taken to LVB on the 26/01/16 with a fault. 1 week to receive a quote for repairs! After approval of quote &amp; inquiring the progress, we're told there was more repairs needed. I drove to the shop to ask what the extra costs was! We waited 2 wks for our insurance. I called LVB on 02/03/16 to accept the quote &amp; gave the go ahead. I called on 09/03/16 to inquire the progress was told the part wasn't ordered yet! I again called the 16th; 17th &amp; 18th/03 to inquire the progress. Each time I was told I'll be called back. I'm still waiting to be called! 22/03/16 I drove -17kms- there to inquire the progress! When I entered the shop I felt unwelcome! When asked about the progress I was told that the part only arrived today &amp; they'll call me back! Really?! I asked if someone will genuinely call to which I was rudely answered: \We don't know what is going on the with parts that were ordered. We will call you back\". Extremely bad customer service right there! I've no faith that I'll be called back! My insurance insists on LVB, what a shame! I'm appalled! If u continue like this,your history in the business will go to shambles! POOR customer service! Bad attitude! <div><br></div><div><em>(Supplier name changed from Lategan And Van Biljoens Appliance Spares to </em><em>Van Biljoens Appliance Services by Hellopeter.com)</em></div> "