Poor Service by Van Biljoens Appliance Services

I have sent my Defy Fridge for repairs on 30 October 2020 of which I paid R300 for them to diagnose my fridge and inform me what is the problem. I only received only one update early November 2020 informing me that the repairs will cost R2000.00 which I accepted the quotation.

Mid November I called the store to find progress on my Fridge and I was told that they are still busy with the repairs. I called them again towards end of November to find out about the the progress on my fridge and I was told that the technician working on my Fridge is still busy they will give me a call when he is done with the repairs.

Second week of December 2020, I phoned the store and requested to talk to the manager as I was not getting any joy from the sales ladies. I spoke to the gentleman by the name of Frikkie and he told that they have over 1000 customers that they are dealing with and they don't have the time to phone each customer individually to provide them feedback. I told him that is not acceptable as I was told that they will give me constant updates until my fridge is repaired. I was then told that the power supply is also damaged and it will cost me an additional R1700.00 which I told Frikkie not to go ahead with the repairs. I would rather get a new fridge. That was in mid December. I was informed that my Fridge will be reassembled and it will be ready for collection in two days.

During the second week of January 2021, I then decided to pay them a visit and I was told that the technician working on my fridge is on leave and will be coming back on 11 Jan 2021 and the lady by the name of Suzzette will give me a call on 14 January 2021 to come and collect the fridge which never happened.

I Phone the store on 21 January 2021and spoke to Suzzette and Frikkie and I was told that my fridge will be reassembled on Monday 25 January 2021.

This company is putting the reputation of Defy into disrepute and also destroying the image of Defy as they are one of their accredited repair centers. If I was Defy I will seriously reconsider my relationship with Van Biljoens Appliance Services.