1 reviews | Active since Aug 2010
Pathetic Service & Empty Promises
<p>I took my Kenwood mixer in for repairs on the 25th April 2017, Inever received any feedback from them, I had to phone them and eventually went there, at the end of June to find out what was happening with my machine. They told me that they had ordered the spares from the OEM (DeLonghi???). Chrissie showed me the order that they ordered the spares. I phoned the OEM and they said they couldnt tell me why the spares hadnt been delivered as they had stock of the parts required to repair my machine. I phoned again on the 4th July and was told someone would phone me back shortly...... it is now the 13th of July and still no answers as to when my machine will be ready.</p>
I received a call from Chrissie regarding the spares required for my machine. She explained that the spares had been ordered and the parts are being held up by Kenwood (DeLonghi) themselves. She has sent me emails proving the order and reorder of the spares. She has had discussions with management of Kenwood regarding the delivery of the spares and have been promised delivery. This complaint should have been directed at both Van Biljoens and Kenwood (DeLonghi) but as the customer, I have only dealt with Van Biljoens. I maintain my stance of being disappointed with the service as I should have been kept up to date with the progress or lack thereof. I feel I have been more than patient with me having to wait nearly 3 months for some repairs and a service to be done on my mixer. With what was known as the "best" appliance.... the service from the OEM (Kenwood - DeLonghi) can only be described as pathetic.
I received a call from Chrissie regarding the spares required for my machine. She explained that the spares had been ordered and the parts are being held up by Kenwood (DeLonghi) themselves. She has sent me emails proving the order and reorder of the spares. She has had discussions with management of Kenwood regarding the delivery of the spares and have been promised delivery. This complaint should have been directed at both Van Biljoens and Kenwood (DeLonghi) but as the customer, I have only dealt with Van Biljoens. I maintain my stance of being disappointed with the service as I should have been kept up to date with the progress or lack thereof. I feel I have been more than patient with me having to wait nearly 3 months for some repairs and a service to be done on my mixer. With what was known as the "best" appliance.... the service from the OEM (Kenwood - DeLonghi) can only be described as pathetic.