NO FEEDBACK and terrible service, Be careful

I booked our Nespresso Touch machine in for repairs on 17/02/2021. They insist on a R300 non refundable assessment fee! ....I called them every now and then to get an update on the repair and every time they took my number promising to get back to me with a progress report but never called back. Eventually after insisting to speak to someone to get an update they said that they are waiting for parts and it would take about a week or two. Needless to say every two weeks when I followed up got the same answer. Today 20/05/2021 was the last straw. I will collect my un-repaired machine. Nespresso has confirmed they have part available and will collect and repair the machine. Please be careful when using these guys to repair your appliances!