Bad from start to finish

I had Van Biljoen's collect it my faulty washing machine. They said return trip for collection is R300 and R171 for opening and checking for faults. <br> My Miele is an 80s model. Lasts forever but once it breaks, it breaks. And parts might be difficult to find. The day the machine was collected, I asked that I be called the next day because ALL I need to know is what is wrong and is it financially viable to fix or should I buy a new machine.<br> THREE AND A HALF WEEKS of calling them daily...no one called back and their excuse FOR NOT EVEN GIVING A COST ESTIMATE is that there is no stock of parts. I explicitly said just say yes or no to fixing. If it is a washer and costs R10, I will wait. If it is big and R1000+, say it and I will forget about fixing it. NOT A WORD.<br> Finally get a call - please can they have my email address. Why? To send me the bill. Excuse me? I never gave permission for anything? No says reception - parts will be in the region of R3-4000. Not worth fixing. THIS basic info was known on day one and should have been mentioned. I had to pay R500+ for NOTHING. Claiming it is for petrol to go and dump the machine. PATHETIC service and I'll NEVER recommend you to anyone.