Eroded Reputation

<p>Dear Management - think your sales people need better training. My own experience in dealing with your sales team (regarding a pretty basic order) involving a few doors and 3 alluminium windows was sadly very poor.</p> <p>Although i can go into the entire episode of my experience here using many choice adjectives describing the poor quality of sales and service, i would rather say the following :-</p> <p> </p> <p>My review is in the hope that management does a thorough overhaul of how customers are treated, and how feedback is given once a complaint is lodged or an order processed and delivered. Most importantly i think the business's long standing reputation is in serious danger and is being tarnished because of avoidable incompetence and bad customer service.</p> <p> </p> <p>As a person with wide ranging experience in the building industry, I write this review as being good intentioned in the way that I do feel that Van Achts organisational problems can be solved if there is a real desire by leadership within this organisation to take note and fix these deficiencies.</p> <p>I do feel very sad that my experience was one of such poor quality given the reputation that Van Acht has enjoyed for many years.</p> <p> </p> <p>A sad experience to be sure., and one which others should be very wary of when dealing with Van Acht</p> <p> </p> <p> </p>