Sold bridge electricity and water meters

2020 I app**** to buy a house through valulink riverside agent Mr Humphrey Segafa who was assisting me with the application process and it was successful in 2021, and it was finalized by the 1st of June, I was supposed to move with my family but I couldn't because he failed to ensure that I moved in due to the tenant was not informed that she was due to move out. I noticed that I couldn't not load a pre-paid meter bought from eskom which he was made aware of and he promised to engage with eskom and revert back to me asap of, I which he didn't and as well as city of joburg water I was unable to load water on the prepaid meter. Both prepaid meters were reported to him and his manager Mr Andrew which he promised on email after he was tasked by his manager to sort it out, after multiple attempts to get the power and water meters to be sorted out he was keeping on promising which they never fulfilled as valulink till today. I took initiative to go to joburg water and pay due fees in the account an informed him which he promised to settle the debt but till to date, he has not done so. I have had long interactions of emails and whatsapp messages sent to them as the reminder no steps of support taken to resolve the issue. Today eskom has switched off eletricity in my house and I went back to their valulink offices in Riverside ext 35,so today I'm told by *** that it is not his problem. - I must sort out with eskom it's not their problem!

I've tried to call and email his manager Mr Andrew no response from his cell and email address. My family and I are now stranded and will be be sleeping in a dark tonight and we stand to loose our groceries and for the month as it will be a probably spoil as I have no idea how much I long it will take for the problem to be to be resolved.

I am appealing to valulink and valumax property developers in riverside view near Makro in riversands to sort this electricity cut by Eskom asap.