Bad service

I experienced very bad service for valumax even now am still struggling to get my meter box from them I went again before the lockdown hoping that this time I will find it but still nothing so now I have to wait for this lockdown to end and see what will be the way forward and the bond is already debiting so I’m paying for a house I am not even living in and if the lockdown continues which means still again I will continue paying for something I am not living in the service I received was n still is terrible and don’t wish such upon anyone because I was never taken seriously from the start