Value Logistics - Stay Away

Our company used RTT for almost 6 years. Then earlier this year they informed me that Value Logistics will take over all their retail clients but I don't need to worry because everything (service and price) will stay the same. Since August 2024 we have had NO service at all from Value Logistics. They will come and collect parcels but it will never get delivered. Most of our parcels were eventually returned to us but there is still 1 parcel missing after almost 6 months. That sales we lost and we almost lost our accounts with those clients also. And then payment - they bill on "waybills" not on POD's. Therefore even if a parcel was not delivered it will come on your bill. Eventually they did credit us for that. I'm saying eventually - which means after many many emails and phone calls and asking, and after 4 months. Next, when they do delivered our parcels after almost a month, they still bill us for the delivery. Although I told them, I could have sold to the same client twice and made double the sales so actually we lost sales, they still bill and expect payment immediately. STAY AWAY FROM VALUE LOGISTICS - there is a lot of companies who's service is great in comparison to Value. Please STAY AWAY