Value Logistics and Value Express is the Worst

Value Logistics, as the parent company of Value Express, should seriously reconsider associating with such poor service. I commented on a Facebook ad about how terrible Value Express has been with my delivery. Their response? They asked me to DM them the tracking number. I comp****, including screenshots showing how my parcel has been stuck in "Out on Delivery" status since 2nd December 2024 at 01:00 with no updates, but according to Makro update it shows on route to customer 30 November 2024 12.02 PM In Transit.

Instead of resolving the issue, they blamed Black Friday delays and told me to email them with the same information I had just provided in the DM. Why ask for a DM if you’re only going to pass me to yet another communication channel? This is frustrating and unprofessional.

The lack of accountability and communication is unacceptable. My package, handed over on 29th November 2024, was supposed to be delivered from a location only 15 km away, by the 30th November 2024, but it’s now the 6th of December with no resolution in sight.

Value Logistics should step up and ensure their "sister company" delivers on its promises instead of leaving customers in the lurch. This level of service reflects poorly on both Value Express and Value Logistics.

#CarteBlanche #MakroNeedsToManUp #ValueExpressMustFall