Delayed delivery

I placed an order for a SMEG cooker with Drommedaris on 23/08/2024 who informed me that SMEG will be in contact with me regarding delivery. Heard nothing from them and had to follow up myself. Reached out to Drommedaris first since I bought from them. Had minimal assistance from Drommedaris but was able to get details regarding the order number at the end. They told me that delivery was scheduled for the 29th or 30th. Then phoned SMEG who said that they don't work with the end user but will assist. Was informed that delivery should taken place on the 26th already and got Value Logistics' number and waybill number from SMEG. It was quite a challenge to get hold of them telephonically. Finally got to a lady named Piddy (not sure of the spelling) who was very helpful, but the overall experience with others was very unpleasant. I then got the George branch's number and the guy who took my call had excuses for why delivery hadn't occurred yet and he spoke unprofessionally and unclearly. It was difficult to hear him but I understood that now all of a sudden delivery is scheduled for the 31st, on a Saturday, which is not convenient. I asked them to reschedule for Monday 02/09/2024. We'll see if it will be delivered then... A reputable company like SMEG should reconsider using a courier service that doesn't deliver what they promise.