Value Veterinary Clinic

DO NOT GO HERE EVER !

I am giving this a one star because there is no option for negative stars . My sister asked me to go with her hand her dog to this place for a routine 8 week vaccination and she raved about the vison and mission of the clinic posted on the website but boy oh boy that is SUCH a lie ! When we got there Sicelo (the person who worked on the dog) turned out to NOT be a vet which became very clear when he fed the dog too much and the dog puked all over the counter . I walked out and watched through the glass door as I felt terribly nauseous . Then Sicelo attempted to inject the puppy but this had to be done on the floor because the table was full of puke that hadn't been cleaned yet (we would have cleaned it had there been cleaning supplies available) nonetheless , the dog got 2 injections because the guy injected the meds through the dogs skin onto my sister . How this can be allowed I don't know . By this stage of the appointment a sales attempt to sell extremely expensive dog food and medications to my sister was well underway and when she politely said she likes what he eats at home Sicelo persisted to try sell the food that made the dog puke . An hour into the appointment the second injection hadn't even been brought out yet and I needed to take chronic medication that was at home because these appointments don't take longer than 20mins and I asked how long the appointment would still take to which things seemed to slow down even more . A further 30 minutes passed for waiting for the account that via WhatsApp message should have only cost R600 that in fact cost R1 300 . While we waited for the receptionist there was a very friendly 6 month old grate Dane puppy playing with its owner in the parking and we were told that the dog is overly aggressive and is there to be killed . Still waiting for the invoice (and time moving on without my medication) we heard Natasha on a voice message to her dog trainer saying that the trainer has a lot of work to do because her own dog "seems a bit aggressive" . I mean , you call yourself a vet but you have ZERO passion for animals , not even your own ? We FINALLY paid the account and left without a single complaint to the practice . A week later (today) my sister receives a whatsapp message saying that I was disrespectful to have asked how long the appointment would take (already an hour in) and that I rushed Sicelo through the appointment while this was NOT the case at all . "Natasha" added that if their practice rules dont suit her she should find a different practice . I phoned the practice to speak to Natasha as the message said it came from her however she is on leave so I doubt she sent it , another poor reflection of business practices , had my staff sent something like this on my behalf I would fire them . I asked to speak to a manager but that person was on lunch so I (in no sugar coated terms) shat all over the receptionist for this pathetic and unacceptable service . My sister answered the whatsapp from "Natasha" very politely and said the same to them to which the response was that it was our fault the appointment took so long and our fault that the so called vet couldnt do his job properly . Guys , PLEASE DO NOT GO HERE , THIS PLACE HATES ANIMALS AND PEOPLE !