Very very bad services

On 30 November 2024 I order and paid online for a product at Makro and on Makro App. They said via email i will receive my package on 4 December 2024. Paid someone to be at my Home that day because i neede to attend a work meeting. After a struggle to Get hold of a Customer service agent and use up all my airtime and empty promises that a manage Will pho. E me no call. Finally i saw on 10 December 2024 my package has been pick up via Value Express Couriers. I Phone them also a lot of time got through to them 3 timzs also with empty promises. The It showed on 16 December 2024 package is on It way to Customer... Try again to Get hold of the call centre o. 17 December 2024 but no luck i needed to canxrl my holiday plan because i need to be at Home When my parcel Will be delivered. But i cabt Get anyone that can tell me When It Will be delivered. This is realy bad. So now i need to sit at Home and wat... Never ever Will i buy from Makro and Will tell people to stay away from them. I do t care if It is Black friday they must have be prepared and communication is the main key.