Terrible Experience with Value Express - Unreliable and Uncommunicative!

I wish I could give zero stars for my experience with Value Express, the outsourced logistics and delivery service for Makro SA. I have been waiting for my delivery since the 4th of December 2024, and it feels like an endless nightmare.

Initially, I was promised that my items would arrive on Friday, the 6th of December, but I spent the entire day anxiously waiting, only to be met with silence. No updates, no calls, nothing! It’s now several days later, and I still have no clue where my order is or when it might arrive.

I've reached out to Makro multiple times through various channels looking for assistance, but all I get in response is that my items are with Value Express and that they can't do anything further. This lack of accountability is infuriating.

Clearly, Value Express is *********** and ineffective. They seem to have no communication system in place with their customers. If we’re ordering online, it’s for the sake of convenience and necessity—something they clearly don’t understand.

I am beyond frustrated and would highly recommend avoiding any service that uses Value Express for their logistics. Save yourself the headache and look for a company that values customer satisfaction!