FORMAL COMPLAINT – VALOR MOTOR GROUP LICHTENBURG

We purchased a GWM P300 from Valor Motor Group on 29 August 2026 and traded in our previous vehicle.

Almost four weeks later, the previous vehicle's finance has still not been settled, despite repeated assurances that it had been paid. A further instalment was deducted from our account on 22 September, and we have still received no refund.

We have provided every document requested and followed up repeatedly, yet the previous WesBank account is still showing on our profile.

We are now being charged two vehicle instalments while only having one vehicle, causing unnecessary financial pressure.

We urgently require proof of settlement, proof of the refund, and confirmation of when the outstanding amount will be paid.

If this is not resolved immediately, we will escalate the matter to WesBank and the relevant Motor Industry Ombudsman.