Appalling Service at Valley Lodge and Spa

Treated my wife during our recent anniversary stay at Valley Lodge for a mani + pedi at their spa. COVID-19 she was attended by unskilled “the******s” using unsanitary and pre-used equipment and old product - non conformance to COVID safety and basic hygiene. My wife’s foot was cut by the pedicurist, injuring her to the extent she bled profusely as the result of dangerous unskilled use of sharp and unsanitary tools in the hands of unqualified and *********** staff. On our return we emailed the spa explaining our awful experience which was also sent the the general manager of Valley Lodge, Wikus who immediately agreed to refund this bad service. Notwithstanding no refund made and several further emails as no refund was forthcoming GM advised me to contact my counsel. Two letters of demand were sent, which GM takes no accountability for. We are amazed that this GM is in a service industry serving the public. Beware of this Spa, which charges top dollar for extremely questionable and unprofessional service without recourse and a take it or leave it attitude. If you are thinking of going to Valley Lodge and Spa you should seriously reconsider and rather spend and enjoy your hard earned cash elsewhere.