Valley Farm Animal Hospital - NOT 24 Hour emergency

I Have had my 4 rabbits for 5 years , they are my children and really pay strange amounts for their health safety and food. On 4th October 2024 , I had a emergency where by I rushed from Middelburg Mpumalanga at 1 in the early morning Hours to Valley Farm 24H emergency hospital . I have previously not received such bad service from them, and I think this time they are failing ! Yes They are expensive, but this gives one hope that your baby is in good hands (I would do strange things for my bunny babies) My Dwarf bunny was admitted for GI-Stasis (stopped eating and drinking ) Instead of getting specialized savvy vet , They continued to try and medicate and stabilize her by unfortunate the wrong means (savvy Vets would know why) Medications don't fix the gut but syringe feeding and hydration does.

Unfortunately at 6 that morning the bun passed ! And Glucose level spiked to 29 (that can tell a whole story of abdominal obstruction due to prokinetic medications administered. Instead of just Syringe feeding and iv & Sq Fluids. I made terms in a very difficult way , but then informed The Doctor that the other 2 bunnies at home are on the same direction as my Bunny I took to get admitted. Now not trusting the hospital emergency staff . I immediately started requesting Specialized Dr to view the case and assist me , on the current stabilizing methods I am using. Since 04 October 2024 up and till now 8 October 2024 @17.44 no Dr nor management nor any Specialized vet or Rabbit savvy Vet has got into contact with me regarding the other 2 ill bunnies at home. And treatment plan/s

This seams like no 24 hour hospital emergency service they are giving! Is this how it should be dealt with ? I mean , the other 2 bunnies could have passed , but I'm syringe feeding them on the hour and giving them subcutaneous liquids , that I had to learn in a short while other wise I would of lost them too....

I need Answers , And I need them to apologize for not living up to their STANDARDS as per their email "teamwork professionalism commitment respect "