Exorbitant fees for shocking service!

I took my puppy to Valley Farm Animal Hospital last Sunday as I had noted that the one side of his head above his eye looked "dented in" (muscle wastage). Being an after hours consultation, the fee is a hefty R 1 750, but I was prepared to pay this as I was very concerned since my puppy had been very ill earlier this year. A series of blood tests were done and the total bill amounted to R 3 600. I was told that some of the blood tests had to be sent away for analysis but that I should receive feedbackv shortly. When I had heard nothing by Wednesday, I tried to contact the vet but was told that she was unavailable, so I left a message. When I phoned a second time to ask whether the results had actually come back I was told only the vets can see this (reception is not able to see when results are back). My phone call was never returned. The next day I tried again but the vet was unavailable so I left a message. Again my phone call was not returned so I left a further message. THe next morning I tried again and was told that the vet was again not available. I then requested that the blood results be sent to Noag Diere Kliniek so that I can go and consult a vet there instead. At this point I was put through to the vet I had been trying to speak to all week, and was told that my puppy was infected with the Neospora parasite and that medication was being prescribed. No further details about the condition was given; I literally had to google what this entailed, only to find out that this is a serious and life threatening parasite, which could lead to paralysis and death. By this time my puppy's face on both had been badley affected, above and below the eyes. I have now moved my puppy to Noag Dierekliniek where additional medication has been prescribed and his condition is taken seriously. So far, whenever I have tried to contact the vet at Noag, I have been either able to speak to him immediately or he has returned my call within 30 minutes. What a relief!!