poor service

On Sunday 3 March my flight landed at 13h40, I called VPS and informed the company I had arrived, to which they responded they would send the driver immediately. 15 mins later I was waiting outside but no vehicle, I called in again at 14h20 and was told the driver is waiting by the standard bank billboard, yet I could not see my car there. I called back again and by this time it was 14h32, I informed the agent that I had logged into my tracker account and the vehicle had been stationary until 14h30, and was only now in motion and being driven at a high speed. Reckless driving. I essentially could have parked my own car at long term parking, returned from my journey and gone and fetched it and left within 20 mins of landing. I paid for convenience but was heavily inconvenienced. Management promised to investigate and get back to me, a lady named Casandra, but has not done so since Sunday.