1 reviews | Active since Jun 2023
VRS/LPA so called year to year lease
I have been with VRS/LPA since around 2008. Paid my monthly account fee and capital balance without fail. We were called in by VRS/LPA agents while away on holiday at Caribbean Estate for an offer of an upgrade. I told the sales agent that I am not interested as I am close to my 7 year no cancellation fee and will be immigrating in the near future. The sales agent insisted that I cannot just cancel as it is a 15 year contract but she can put us on another package that is on a year to year lease. The "year to year lease" was way more expensive and we'd be downgraded from a week away at Caribbean Estate to a weekend away at Crystal Springs(R24000 for a weekend away). Now that the time has come to cancel the "year to year lease" I have been told it is a 15 year contract and I must pay R15000 to get out of it. I kept recordings/ voice notes between the sales agent and I to prove I was assured it is a year to year lease but when played to the cancellation agent I'm told that it means nothing and I must still pay the R15000. Years ago my family and I lost our points as there was never availibity, you think they would reimburse me.... not a chance. If you are looking at holiday packages rather put your money away and approach companies like LekkerSlaap who will give the same holiday and same dates at a fraction of the cost without being ****med into overpriced 15 year contracts. These sales agents are well trained with their choice of words. No one in VRS/LPA care how they ruin you financially as long as they got the sale and commission.
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Would you please be so kind as to confirm your LPA membership number?
Best regards,
We acknowledge receipt of your review.
Would you please be so kind as to confirm your LPA membership number?
Best regards,
My LPA membership number is LPA014022.
Please take a look at my "year to year lease"and tell me if that is fair. Why would someone in their right mind sign into a new 15 year contract for a weekend away that costs almost twice as much as their old contract for a week away.
My LPA membership number is LPA014022.
Please take a look at my "year to year lease"and tell me if that is fair. Why would someone in their right mind sign into a new 15 year contract for a weekend away that costs almost twice as much as their old contract for a week away.
Thank you for your response.
Your request has been referred to the relevant department for review and assistance.
Thank you for your response.
Your request has been referred to the relevant department for review and assistance.
Termination Request form and sending it back to your cancellations department in August 2023. Now I am aparently liable for all fees for 2025 because your retention/ cancellation department failed to mention and request a R350 admin fee needs to be paid before April 2024. I have been trying to cancel for years now. I have done my seven year sentence twice over with this holiday club, been a nightmare all the way.
Termination Request form and sending it back to your cancellations department in August 2023. Now I am aparently liable for all fees for 2025 because your retention/ cancellation department failed to mention and request a R350 admin fee needs to be paid before April 2024. I have been trying to cancel for years now. I have done my seven year sentence twice over with this holiday club, been a nightmare all the way.
We acknowledge receipt of your feedback.
We confirm that our offices have been in contact with you to resolve this matter and is awaiting your signed undertaking agreement.
We also confirm that you have been supp**** with your Crystal Springs booking confirmation.
Best regards,
We acknowledge receipt of your feedback.
We confirm that our offices have been in contact with you to resolve this matter and is awaiting your signed undertaking agreement.
We also confirm that you have been supp**** with your Crystal Springs booking confirmation.
Best regards,
Yes I have had feedback this morning, thank you.
Very glad to say that the issue has been resolved.
Big thanks to Sean and Sharon for your help, I really appreciate it.
Has been a struggle but glad I can put it all behind me.
Kind regards,
Alistair.
Yes I have had feedback this morning, thank you.
Very glad to say that the issue has been resolved.
Big thanks to Sean and Sharon for your help, I really appreciate it.
Has been a struggle but glad I can put it all behind me.
Kind regards,
Alistair.
We acknowledge receipt of your feedback and are delighted about the outcome.
We will relay your feedback and thanks to the staff involved.
Best regards,
We acknowledge receipt of your feedback and are delighted about the outcome.
We will relay your feedback and thanks to the staff involved.
Best regards,
