Proper training and bookkeeping needed here because the service is so BAD

Good morning.

I wish you guys can stop ****ming people and giving people high hopes for nothing .

Ive received a call from ur Agent by the name Rabecca and she convinced me that ive got a points wich they are aboit to expire so if i want to use them i can make a payment of R1220 . Indeed i make a payment the following day for a booking 1. I was not planning for a trip but due to the point i had and i ws told my point qill expire i decided to go for a week with my family.

Guess what after ive made a payment of R1220 . Rebecca calls me again and she cme with story that sorry i made a mistake the booking cannot be processed my points has expired.

2. I never call yoi guys you are tge one calls me and give me and my familly a high hopes after thet u change and u say u cant do anything about it .

Is that my responsibility to check the error of the system???.

You guys you need to higher tye professionals you cant be playind with our minds and money .

Yes youve sent me a money rrfund form .but the damage uve caused is too high.

Ive took a week off from work as u guys give me false hope to go for holiday out. Anyway i just need my money and be out of yours service i just regret getting all tge calls from you guys .

You need to be updated and get some proper education before yiu calls out ur clients