Bad bad Customer Service

Very unhappy customer ,bad service. I have had an VRS contract since 2013 and had been a loyal customer and never missed my monthly instalments.Due to the challenging economic that we now live in,after my January 2020 month end payment,fist week on February I called the call centre and requested to either cancel contract or reduce my monthly payment.Then I was told they will reduce my points (points to use to book vacation) and that will probably reduce my installment to about R500 as I was paying R1160. So I was relieved that at least that will help my financial situation.So I was told that I just need to complete forms and it will be processed.I never received any emails through out the month ,come Feb 2020 month end full amount of R1160 was deducted. And to mention that during the month I sent emails to notify that am still waiting for email confirming my new installment but I just received an automated email.Then on the 3rd of March i wrote another email complaining about this and called the lady who assisted me in Feb then I was sent the email with forms to complete and payment of R300 for changing contact,which I only paid when I got my salary on the 15th March because they had deducted the full amount for the installment.So on the 18 I paid R300 sent completed form and requested confirmation of receipt and then I received notification of email received.On the 26th I received email requesting my ID ,which I sent and still requested confirmation that my new installment was updated ,the customer service person responded to my email to say,she cannot confirm that what happened last month will happen again as she is not working in the accounts department,so I rep**** to say please verify or give me the details of the accounts so I can talk to them I cannot afford what happened last month.And from there she did not respond.To my surprise today 31 March 2020 I receive notification from bank the same amount that was deducted last month is deducted again,am very furious with the service of this company and what happened to the R300 i paid and the forms i completed if nothing has changed.So I reversed all those debit orders to protect my self as VRS clearly does not care for their customers.I even wrote another email this morning expressing my dissatisfaction on the service I received until now I have not received any feedback,only an automated feedback that someone will contact you soon,which I now it never happens..