Shocking Service

<p>Good day,</p> <p> </p> <p>I booked my BMW F20 M135i into Vaal Ridge Vereeniging BMW to replace a steering spindle/knuckle on 11 January 2016.</p> <p>The reason for this was a knock sound when turning the vehicle left or right, and it was diagnosed at Vaal Ridge BMW as the spindle that needed to be replaced.</p> <p> </p> <p>Furthermore the car was leaking oil as determined when taking out the undertray which was drenched in oil, both fresh oil and old oil. Therefore I asked BMW Vaal Ridge to fix the issue which turned out to be a seal that was not sealing 100% as well as the sump plug/washer not sealing the drain hole efficiently.</p> <p>I assume a new sump plug and washer was not used when the previous service was done at the BMW dealership, thus the leak from there.</p> <p> </p> <p>After over a week without my car, I was told to collect my vehicle, the steering noise is still not fixed as an entire steering rack needed to be ordered and I am told there is a delay on this as it is coming from Germany. I cannot comment yet on the oil leak as I only received my vehicle today but I will monitor it.</p> <p> </p> <p>But upon arriving home and inspecting the vehicle I came across this shocking discovery</p> <p> </p> <p>My engine cover does not fit properly because they broke the clip that holds it in place, I assume by forcing it down as the rubber grommet on the opposite end shows obvious signs that it was not correctly in place when forced down.</p> <p> </p> <p>I will not accept this at all!!!</p> <p> </p> <p>I expect my vehicle to be in the same or better condition when I leave it at the BMW dealership, not to come back and be furthermore disappointed and angry.</p> <p>What will be done about this?</p> <p>I expect immediate response in this regard.</p> <p> </p> <p>Also surprise surprise, my oil level is not topped up after the oil leak fix?? Why not? Photo also included</p> <p>Alignment also not done in the interim till the Steering Rack arrives, driving the car now, it frustratingly keeps pulling to the side due to the meddling with the steering and not performing wheel alignment.</p> <p> </p> <p>I understand it is a temp solution till the new Steering rack arrives but as i said i have a long trip to Saldanha from Vereeniging next week and to drive the car like that is ********.</p> <p> </p> <p>Juanita was the service consultant appointed, and I honestly cannot give her any recommendations as she **** to me about the spindle being fitted on the 13th of January, when in fact I came unannounced on the 17th of January the spindle was still sealed in the box lying next to my car in the workshop??!!</p> <p>She also promised my wife a courtesy vehicle as the repair took longer than expected, but she did not deliver on this after days of waiting and did not advise or update us on her own initiative - each time we had to call and ask what the status of all these things were.</p> <p> </p> <p>My wife was left stranded at work as Juanita promised her a car, but apparently forgot to organise it, so had to ask around to arrange a lift for her 5 min before end of business day. My wife had to make alternative arrangements. This is shocking!!</p> <p> </p> <p>I await your reply on the matter before taking this further.</p>