BMW VAAL RIDGE AUTO... SHOCKING SERVICE ...

Item: Vaal Ridge Auto
Rating: 1

So to begin my experience with BMW vaal Ridge auto, I can't tell you the disatisfactory service I received! Firstly I would like to start off by saying I have been a loyal customer of bmw for over 10 years and with my late grandfather being the powerful and influencial man that he was, alot of the community have followed our word of mouth and supported bmw vaal Ridge auto! But besides that I feel whether you just buy one car or you by fifty cars, we as the customers should receive the customer service that is promised when purchasing, and according to the customer act, service is the act of taking care of the customer's needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer's requirements are met. In the beginning of this month January 2017 I called bmw stating that I was going on leave for my holiday and needed a holiday check and that there was a problem with the battery as it was not working 100% and with the car still being on motor plan i needed that rectified before going on holiday as that was hazard to car! Bmw was quite sufficient in booking the car but because I called only a week before I was leaving on holiday they were extremely busy and were not able to help me before the holiday but only the following week, i completely understood and changed my holiday accomadation for that following Saturday, my car was dropped off at bmw and said that my car would be ready in that week! All went according to plan and I was notified that my car was ready to be picked up, when I picked up my car and started it I saw that the battery light was still on, I asked why that was so, they said it was normal and that after driving it for a few hours the battery light will go off! Being the professionals that they are i took their advice and I left and did exactly that, the light did not go off as i reckond and decided to check my invoice from bmw, to my amazement i saw that they did not replace the battery as requested but instead only charged it! At the end of that day I phoned bmw to let them know that the light was still on and that was unexpectable as I requested all to be repaired and changed. They notified me that they would pick the car up and that they would rectify the problem! They then picked up my car from my house and said the battery would be replaced and returned in no time! A few days past and I heard nothing from bmw I called them several times and asked has the car been seen to or dealt with and they said no bmw motor plan was delaying the parts and that they haven't received it I suggested that they better give me a courtesy car as I was almost going on holiday and one needs a car for daily activities and this was simply pathetic service for such a big company, they said no the cars were all out and did not even attempt to help me with that! A week past and again nothing I called and they said they hadn't seen to the the car so it's a total of 2 weeks from service date that I'm waiting very impatiently! My holiday date to leave came and I had no car I call yet again and still no help so I have nothing left to do but to cancel my holiday as I have no means to get there in my frustration I call bmw and demand that they get this done and Pronto... Their solution to the problem was to put a second hand battery into my car in the mean time till the part arrives! Please note that I already waited 2 weeks but once again I give them the better of a doubt and let them do this pecu**** move! It's now 2 weeks later and still nothing so bmw needs 1 month to do a service and change a battery. I have heard nothing to this day from bmw following up or assisting me Now is this customer service for you??????????

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