Luggage reimbur*****t

I am one of the customers who used this services in the beginning of March. The driver didn't lock the luggage section properly & as a result, some of our belongings were damaged & lost. We submitted lists of our lost belongings to them & they forwarded it to their insurance company. It's been two whole months now with no update of when are we gonna be reimbursed for our lost stuff. We are inconvenienced because we need to use what was lost on that trip again on 11/05/2019 and we can be carrying our luggage in plastic bags due to their negligence...

Can we please be assisted on reimbur*****t so we can have what we have lost.

Unsatisfied customer.