DM
DIKELEDI M
1 reviews | Active since Jan 2011
20 Apr 2022, 16:23
Unhappy Shell V+card holder
I have been trying to get my cellphone number updated for the past three weeks calling the call center to get it done but up to this day it is still not updated I get told it will be done within 48hrs I will receive an sms on my new number but nothing. I have cash back on the card that I need to use but I can't because my number is not updated I am so angry
Helpful (0)
Replies (1)0
Replies (1)
V+ Rewards Programme Card's replyOfficial
20 Apr 2022, 19:40Good evening Dikeledi
Thank you for taking the time to send us a review.
Our primary objective is always to assist our valued V+ Rewards customers. We apologize for the experience you have had with our help desk agents; we assure you that the issue you have raised will be taken very seriously.
Please expect an email from ***.
Kind regard,
The V+ Rewards Team
Thank you for taking the time to send us a review.
Our primary objective is always to assist our valued V+ Rewards customers. We apologize for the experience you have had with our help desk agents; we assure you that the issue you have raised will be taken very seriously.
Please expect an email from ***.
Kind regard,
The V+ Rewards Team
V+ Rewards Programme Card's reply20 Apr 2022, 19:40
Official
Good evening Dikeledi
Thank you for taking the time to send us a review.
Our primary objective is always to assist our valued V+ Rewards customers. We apologize for the experience you have had with our help desk agents; we assure you that the issue you have raised will be taken very seriously.
Please expect an email from ***.
Kind regard,
The V+ Rewards Team
Thank you for taking the time to send us a review.
Our primary objective is always to assist our valued V+ Rewards customers. We apologize for the experience you have had with our help desk agents; we assure you that the issue you have raised will be taken very seriously.
Please expect an email from ***.
Kind regard,
The V+ Rewards Team