Shell we resolve this???

Good day

I contacted the V+ rewards centre just over 2 months ago.

My father passed away in December 2020 and he has a V+ rewards card which since his death I have been using.

I contacted the V+ rewards division and they told me to email my identity document, my fathers death certificate, the V+ rewards card number, my cellphone number and they will do the transfer.

I received an email later that I need to supply my unabridged death certificate and proof that some or all of my fathers' belongings were bequeathed to me.

I have since responded and said that I do not have my unabridged certificate and requested that my 76 year old Mom in the Eastern Cape look for it as well but cannot find it. The other possession I had was my father's vehicle which I transferred into my name and have subsequently sold.

What upsets me is that in my first 2 or 3 telephonic conversations, the unabridged birth certificate and proof of inheritance was not mentioned as a requirement.

Secondly, I have been waiting for a response for over 3 weeks from Ashley on email regarding this.

All I request, is that the V+ rewards card number with all the points be transferred into my name and cellphone number.