WZ
Wendy Z
1 reviews | Active since Mar 2011
28 Dec 2022, 11:02
********** my points
I went to fill up at Shell on Carthcart Road(Queenstown) , after having filled up Gcobani the attendant who tried to swipe my card and couldn't capture the points as the attendant on the next tank had punched my amount instead of the car he was attending to . Gcobani advised that he would swipe the amount and his supervisor would manually capture the points and I would receive an sms as soon as that has been done . That was on the 26th Dec 07:27 , two days later I have received no sms and these points are still not reflecting on my rewards dashboard. I feel **********
Helpful (0)
Replies (3)0
Replies (3)
V+ Rewards Programme Card's replyOfficial
30 Dec 2022, 07:37Good day Wendy,
Thank you for taking the time to send through your review and complaint about the unfortunate human error incident at our participating Shell Service Station by our Service Champion.
Kindly provide us with the slip for the transaction in question together with your V+ card and cell phone number for us to manually capture the transaction for you.
Please send this through to ***
We have also requested for one of our senior V+ Help desk specialists to give you a courtesy call during the course of today.
Our main objective is to always be of help to our loyal customers as we value your support.
Kind regards,
The V+ Rewards Team.
Thank you for taking the time to send through your review and complaint about the unfortunate human error incident at our participating Shell Service Station by our Service Champion.
Kindly provide us with the slip for the transaction in question together with your V+ card and cell phone number for us to manually capture the transaction for you.
Please send this through to ***
We have also requested for one of our senior V+ Help desk specialists to give you a courtesy call during the course of today.
Our main objective is to always be of help to our loyal customers as we value your support.
Kind regards,
The V+ Rewards Team.
Best regards,
V+ Rewards Programme Card's reply30 Dec 2022, 07:37
Official
Good day Wendy,
Thank you for taking the time to send through your review and complaint about the unfortunate human error incident at our participating Shell Service Station by our Service Champion.
Kindly provide us with the slip for the transaction in question together with your V+ card and cell phone number for us to manually capture the transaction for you.
Please send this through to ***
We have also requested for one of our senior V+ Help desk specialists to give you a courtesy call during the course of today.
Our main objective is to always be of help to our loyal customers as we value your support.
Kind regards,
The V+ Rewards Team.
Thank you for taking the time to send through your review and complaint about the unfortunate human error incident at our participating Shell Service Station by our Service Champion.
Kindly provide us with the slip for the transaction in question together with your V+ card and cell phone number for us to manually capture the transaction for you.
Please send this through to ***
We have also requested for one of our senior V+ Help desk specialists to give you a courtesy call during the course of today.
Our main objective is to always be of help to our loyal customers as we value your support.
Kind regards,
The V+ Rewards Team.
Best regards,
WZ
Wendy Z's updateReviewer Update
04 Jan 2023, 02:46There is no address to send this to " Please send this through to *********** "...
You can reply to this private message...
Also no consultant of yours gave me any call
You can reply to this private message...
Also no consultant of yours gave me any call
WZ
Wendy Z's update04 Jan 2023, 02:46
Reviewer Update
There is no address to send this to " Please send this through to *********** "...
You can reply to this private message...
Also no consultant of yours gave me any call
You can reply to this private message...
Also no consultant of yours gave me any call
V+ Rewards Programme Card's replyOfficial
05 Jan 2023, 21:04Good evening Wendy,
I have sent you an email from our V+ mailbox "***", as soon as the copy of the slip in question is received, we will ensure to manually capture the transaction for you.
One of our senior V+ Helpdesk agents have tried to contact you on your provided cell phone number without success, kindly respond to the email sent to you with a suitable time for us to contact you.
Looking forward to hear from you.
Kind regards,
The V+ Rewards Team.
I have sent you an email from our V+ mailbox "***", as soon as the copy of the slip in question is received, we will ensure to manually capture the transaction for you.
One of our senior V+ Helpdesk agents have tried to contact you on your provided cell phone number without success, kindly respond to the email sent to you with a suitable time for us to contact you.
Looking forward to hear from you.
Kind regards,
The V+ Rewards Team.
Best regards,
V+ Rewards Programme Card's reply05 Jan 2023, 21:04
Official
Good evening Wendy,
I have sent you an email from our V+ mailbox "***", as soon as the copy of the slip in question is received, we will ensure to manually capture the transaction for you.
One of our senior V+ Helpdesk agents have tried to contact you on your provided cell phone number without success, kindly respond to the email sent to you with a suitable time for us to contact you.
Looking forward to hear from you.
Kind regards,
The V+ Rewards Team.
I have sent you an email from our V+ mailbox "***", as soon as the copy of the slip in question is received, we will ensure to manually capture the transaction for you.
One of our senior V+ Helpdesk agents have tried to contact you on your provided cell phone number without success, kindly respond to the email sent to you with a suitable time for us to contact you.
Looking forward to hear from you.
Kind regards,
The V+ Rewards Team.
Best regards,