SS
Sindisiwe S

1 reviews | Active since Aug 2015

09 Dec 2021, 13:49

Ms Shezi

My cards was blocked sometime in June, since than I have been up and down to abt 5 dirrent shell carnage to have it unblocked and been promised after 24hrs.The last 2 shell I went to was Ikhwezi kwaDabeka and TK the Manager made few calls and promised to send an email for my card to be unblocked, off which it was not,. I also went to Pinetown and promised it will be done after 24hr

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Replies (1)
V+ Rewards Programme Card
V+ Rewards Programme Card's reply10 Dec 2021, 12:51
Official
Good day Ms Shezi 

Thank you for your review. 

As you are aware, your account has been blocked by the ***** filters that run in the background of the V+ programme. There is however a process that needs to be followed for all unblocking requests. 

All you need to do is go to one of the Shell Service Stations you frequent and they need to verify your transactions, they will then need to log a request on their MiniPOS website. 
I have had a look on our system and none of the service stations you frequent have sent through an unblocking request for your account. 

Kind regards, 

The V+ Rewards Team

Best regards,