No assistance

Ordered on 2021-01-02 06:26:43 with Order ID: NOR74931 Three Zero Gravity balans Chairs.

On enquiring the whereabouts of my parcel on 2021-01-18 with tracking no RU***NL I was informed that it has been delivered, not stating to who and where.

When requesting reimbur*****t the supplier ignore that part.

Help. What to do now?