Pathetic Service

We recently book a chalet called The Boulevard - Margate through Uvongo Holidays and i must say greatest mistake ever!!! it was our family holiday after a very long time and we were so disappointed with the service received from Joan from Uvongo holidays. We experienced endless problems upon arrival on March 16th 2018 until Saturday March 17th till 3pm. We were in contact with these people advising them of them of the problems experienced and all we got was excuses and promises of 50% refund as we did not enjoy ourselves as this is the reason we booked a weekend away for relaxation and family time not to be without electricity and sit famished for almost 3 quarter of a day! below see for yourself correspondence to and from them... Piece of advise don't ever book here again.!!!!! #TotallyPathetic

Upon Arrival: Hi Joan, I trust you well

We are having endless problems with the earth leakage tripping when we use the stove.The stove doesn't heat properly and we had to purchase wood and cook our dinner on the braai. Now we are trying to make breakfast and the earth leakage is down- The linen smells like it hasn't been washed and the mop and broom is dirty which cannot be used to keep the place clean. Its almost 10 and we are famished but have to wait for an hour until an electrician arrives. This has really dampened the holiday spirit as we sitting in this chalet, hungry as we watch the day just go by unable to enjoy the day that was initially planned.

Her Response: I am sorry for the problems in the unit. I was off yesterday and Luzelle had the cell phone. I was informed about the electrician. I will be sure to sort the other problems out for you. Regards Joan Uvongo Holidays

Andre did come in with the electrician at abt 2pm yesterday n we experienced no electricity problem since then

But im sure luzelle addressed the refund of 50% we discussed. She was to get authorisation from you as we honestly wasted a full day trying to make accommodations for the malfunctioning fridge and stove, let alone having to clean up the unit to make it clean enough for us to spend the weekend

[Joan] Sorry I have not seen Luzelle as she has gone to a funeral of one of our staff members and will only be back in the office on Tuesday but I will be sure to check with her.

Correspondence after that: By us: Hi Joan

Just doing a follow-up email regarding the below, as I have still not received any response from you or Luzelle.

It was discussed with Luzelle that I get a 50% refund, which is fair, as we had troubles during our first day of arrival.

She mentioned that she would speak to the owner and revert to me latest Friday, 20/03/18, as she had to attend a funeral.

I have been patient, but it has been 2 weeks, and still no response.

I await your urgent reply.

Her response again? Hi Sharlete,

I trust that you are well.

Please do ask your Sisters that where in the unit when the Electrician called with Andre to come and fix the problems and you may find out that the stove was in working order and so was the other items. Please do let me know what other problems you had besides the broom and scoop which needed to be replaced and I have done that however the cleaning company don't use the items in the unit they have their own cleaning materials and items they need to clean the units.

After numerous calls as well. no response till date!!!! Never book this place and through these people!!! They are *****!!!