POOR SERVICE FROM UTILITIES CONNECTED

<div>the poor service and shocking miscomminucation i have received from Utilities connected is appaulling. they do not have a clue what is going on cannot give me answer as to why i cannot purch**** electricity even after i have settled the outstanding arear levies. its been 17 days without electricity. the amount they advise me to load rises by the day. i was told i owe R2645 levies which i settled. then i had to still purchase electricity and still unable to constantly receiving an error message that the amount is too low. my electricity was a negative balance of R289 which kept rising. today it is negative R535.58. I'm still unable to purchase electricity even for any amount above R535. so after settling R2645 with the managing agent Astrodon, I managed to purchase electricity for R107. the next day i had no electricity again.I kept trying to purchase electricity to which I fail always . Utilities connected said I need to load an amount higher than R500. i tried but still couldnt with the same error "amount is too low" Yesterday only (16\8|2022) I'm told I still owe R1545.23. The email I received from **** from Astrodon on 5|8|2022 clearly stated I need to make a payment of R2645 which is the outstanding levies. Nowhere did she advise R4195.23. I asked Andre the CEO of Utilities Connected to please give me straight answers as to how much it really is that I owe and how I should pay this amount. Do I pay this amount as if I'm purchasing electricity? Based on this and that I still owe R1545.23 I have been trying to purchase electricity for above that amount to which it still fails stating the amount is too low. After much frustration and numerous emails back and forth to **** and ****e I was told I need to TRY and make a purchase of R3500!!!!! Why??? When did this amount go from R1545 to R3500. Infact this amount went from R2645 to R4195.23 to R1545 and now R3500. Its been 17 days with no electricity and no clear answers from either company Utilities connected and Astrodon. My property is getting damaged, my money is getting wasted on food I cannot keep in the fridge. This is a dominoe effect of further wasteful expenditure.</div>