RO
Robert O
1 reviews | Active since Jan 2020
29 Jun 2022, 14:50
bad service
No service over charging and to many extra fees if you buy 1000 you only get like 750 power i do not recommend them if you run out and load you wait a say to get connected again
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Replies (1)
Utilities Connected's replyOfficial
05 Jul 2022, 09:16Good day Robert,
Thank you for your concern and info you shared. I have send you a personal DM on this previously. You statement regarding the funds that you receive is not a true reflection of your comment.
The complex that you are staying in has fixed fees as per NERSA approved and implemented. This is for electricity and the correct rates that goes with it.
Then there is the vending fee that is deducted along with the daily fix fee. Then you have your VAT component added into the entire calculation. We have explained this to all residents previously before and everyone understood it. This has not in whatsoever changed since then. Why did you not right the same review in this regard to the previous platform that you used. Since there is no change in billing.
I suggest you do the calculation and get the correct info and also rectify your comment regarding the fees. Because the facts that you are stating is not correct.
Yes, we are working on the Call Centre and to step up on the service dept and get it to a better level. We are doing our best and trying to improve.
Kind regards,
Team UC
Thank you for your concern and info you shared. I have send you a personal DM on this previously. You statement regarding the funds that you receive is not a true reflection of your comment.
The complex that you are staying in has fixed fees as per NERSA approved and implemented. This is for electricity and the correct rates that goes with it.
Then there is the vending fee that is deducted along with the daily fix fee. Then you have your VAT component added into the entire calculation. We have explained this to all residents previously before and everyone understood it. This has not in whatsoever changed since then. Why did you not right the same review in this regard to the previous platform that you used. Since there is no change in billing.
I suggest you do the calculation and get the correct info and also rectify your comment regarding the fees. Because the facts that you are stating is not correct.
Yes, we are working on the Call Centre and to step up on the service dept and get it to a better level. We are doing our best and trying to improve.
Kind regards,
Team UC
Utilities Connected's reply05 Jul 2022, 09:16
Official
Good day Robert,
Thank you for your concern and info you shared. I have send you a personal DM on this previously. You statement regarding the funds that you receive is not a true reflection of your comment.
The complex that you are staying in has fixed fees as per NERSA approved and implemented. This is for electricity and the correct rates that goes with it.
Then there is the vending fee that is deducted along with the daily fix fee. Then you have your VAT component added into the entire calculation. We have explained this to all residents previously before and everyone understood it. This has not in whatsoever changed since then. Why did you not right the same review in this regard to the previous platform that you used. Since there is no change in billing.
I suggest you do the calculation and get the correct info and also rectify your comment regarding the fees. Because the facts that you are stating is not correct.
Yes, we are working on the Call Centre and to step up on the service dept and get it to a better level. We are doing our best and trying to improve.
Kind regards,
Team UC
Thank you for your concern and info you shared. I have send you a personal DM on this previously. You statement regarding the funds that you receive is not a true reflection of your comment.
The complex that you are staying in has fixed fees as per NERSA approved and implemented. This is for electricity and the correct rates that goes with it.
Then there is the vending fee that is deducted along with the daily fix fee. Then you have your VAT component added into the entire calculation. We have explained this to all residents previously before and everyone understood it. This has not in whatsoever changed since then. Why did you not right the same review in this regard to the previous platform that you used. Since there is no change in billing.
I suggest you do the calculation and get the correct info and also rectify your comment regarding the fees. Because the facts that you are stating is not correct.
Yes, we are working on the Call Centre and to step up on the service dept and get it to a better level. We are doing our best and trying to improve.
Kind regards,
Team UC