NC
Nick C
1 reviews | Active since Nov 2012
24 Jan 2026, 08:49
Shoddy workmanship
Had settee reupholstered. Fair price, but not cheap. Padded armrests now have different shapes from one another - one narrower than the other. Their excuse was that they "could not redo as fabric now unavailable". Fabric covering on buttons came loose - "button machine was broken". Webbing underneath cushions already sagging. They damaged the *****-in teflon floor protectors - replaced with cheap alternatives after I complained. One came off already
Sent back four times. Still not satisfied, but not going back - probably make things worse.
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Nick C's updateReviewer Update
24 Jan 2026, 09:05Maybe award one more star, because settee does look better than before the re-upholstery. But their quality control is sadly lacking, as is their response to customer dissatisfaction. P.S. I have to roll my eyes at the Hellopeter algorithm that objects to 's c r e w -in' ...
NC
Nick C's update24 Jan 2026, 09:05
Reviewer Update
Maybe award one more star, because settee does look better than before the re-upholstery. But their quality control is sadly lacking, as is their response to customer dissatisfaction. P.S. I have to roll my eyes at the Hellopeter algorithm that objects to 's c r e w -in' ...