Mess up my new cellphone Samsung Galaxy S7 Egde

<p>Cellphone was taking to User electronics in garsfontein on 4 June 2016 for repair to the phone screen. I was informed on 14 June 2016 to collection for the phone. Job number 25175 from user electonics and collected the phone 18 June 2016 from the supplier. I was informed on collecting that the phone ear piece and microphone was not working and that I have to pay R350 for this repair and replacement. I was not happy with the service and took my phone from the supplier. I have called the samsung call center and log a complaint with the help desk. I was contacted by VOC department by Mrs Donata Tshawna and this matter has not be sort out by Samsung head office or the supplier. I am have been informed by the samsung rep that the supplier User electronics had informed me early the week for the damage to the phone by the supplier before collection. This not case and is a underhand and unprofessional statement from the supplier to VIC Department. Kindly can you assist in this matter urgently. I haven't been having no joy with Samsung support services or a reply from the CEO office or operations management team. I have lost brand ambassador ship for Samsung products and support services. World class service and feedback from all Samsung brand ambassadors are not living the brand or clients service excellent. I have know been informed by samsung head office that my claim has been rejected and i have to pay samsung R6350.70 for new phone. SAMSUNG FROM HELL</p>