YM
Yang M

1 reviews | Active since Jun 2017

29 Jun 2017, 09:05

Seeking consumer protection for used car purchase !

<p>I am seeking consumer protection and below is my story. Thank you for your attention.</p> <p>I purchased a used car, Mercedes Benz A200, from your dealership “Norbert Autos” on the 19th of May 2017.</p> <p>The sales personnel advised me that car is “accident free” and the “motor plan” is until 2020, and further to this he told me, it is a “bank repo” vehicle. I queried about the service and the flashing light on the dashboard to which he responded that it needed a service and once services the flashing warning light will be go off. On receiving this information I requested that dealer take the car to do the service at Mercedes Benz center before selling it to me. They agreed and promised they did the service at Mercedes Benz center and the motor plan was with Mercedes. On hearing this it gave me a sense of comfort and belief. I have the evidence and witness about this claim, above.</p> <p>I paid the dealer only R8000 at 12th May as an holding deposit with no condition that I was taking the car, but the dealer went ahead and transferred the car onto my name on the 15th of May 2017, without my consent and balance/settlement of the amounts due. By doing this the dealer placed cohesive pressure on me to buy the car. I thereafter paid the balance of R170 000 in cash on the 19th May 2017.</p> <p>When I came to knowledge that the car has no motor plan and it was involved in an accident on the 25th of May from Mercedes Benz Center, I then returned the car to dealer at 30th of May with an agreement that the dealer will sell the car for the full amount of R178 000 that I paid for it and that they refund me the same amount as purchased for this vehicle in one month from this date thereof. </p> <p>Now that we have come to the end of the month, the dealer advised me that they cannot sell the car and refused to refund me the money owing to me as promised (R178 000).</p> <p>They were deceptive in that the **** to me and left me in a desperate state and without transport that I have no alternative but to seek your assistance and help in this regard.</p>

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Replies (1)
YM
Yang M's update30 Jan 2018, 14:22
Reviewer Update
The matter was resolved quickly and efficiently. The dealership was very professional, and they assisted and cooperated throughout the whole process. Thank you very much.