Very disappointing service

I went there to withdraw cash with the M number, normally I'll go to the normal queues since I'll be buying something, to my surprised when I got to the cashier I was told that I can no longer withdraw from normal queue. She told me that I must the outside which is for money market, I understood that but explained that already I was in the normal queue for too long I ask her if she cannot speak to the money market for assistance. She asked a lady called Dimpho who responded with an attitude saying there's a queue. I then spoke to the manager who was very understanding and asked the same lady(Dimpho) to assist and she agreed. I got to her and greeted her but she looked at me with an attitude chewing a gum and did not respond, I kept quite myself and I was kept there waiting for more than 15 minutes until the manager came back and I eventually asked him if the lady was going to help me or what, because she was not informing me or talking to me. I was not impressed with the lady at money market(Dimpho), however the 1st cashier that I went to as well as the manager were very helpful. It looks like she is known for her attitude in that store. Usave Tembisa hospitalview can do better with such employees very disappointed with the service.