HM
Hope M

1 reviews | Active since May 2020

23 Aug 2024, 11:34

Unpleasant Cashier & Lack of Cashiers

This doesn't even deserve any star rating. I have written to the customer car and it's been 10 days with no feedback... I am displeased with the service being given at the USave in Kew. There are never cashiers at the tillpoints and one has to wait for more than 15 minutes in a queue only to pay for 1 item. There are hardly staff members available at the store and recently I was assisted by an unpleasant looking young lady, who looked as if she was very tired, not interested and angry to be there. She did not greet, nor offer a plastic bag. She looked very disgusted and unhappy - A very sore and unpleasant sight to see at a store. Why employ people who do not want to work? Why open a store in the township and only have 1 or 2 cashiers all day at the tillpoints? Does the store find pleasure in seeing people wait in queues for no reason? The store is situated in an Industrial area and most times when we leave work to go buy groceries at this store, it's during working hours and cannot be expected to wait more than 15 minutes in a queue because the store has insufficient and *********** staff. It doesn't mean that the store is in a township so the service should be so low and degraded...It doesn't work that way...This is purely taking advantage of customers' humanity and spitting right back in our faces as customers. This kind of attitude is uncalled for. There are no express tills and the staff is always packed at the kiosk counter yet will never offer to assist customers. This is a sore sight to see people who are employed behaving in this manner towards people who are in the store to buy for them to get paid...This store needs to train its staff and remind them that millions of people desperately need jobs and work 100 times harder. They are not even making an effort. Pathetic indeed. This store needs to improve its services...

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