Poor and Dangerous Customer Service

I am deeply disappointed with the poor and unsafe customer service at the USave located in Emfihlweni Section, Tembisa. One of the biggest concerns I have, which I personally experience and frequently observe, is the handling of money withdrawals and deposits (money send).

Customers are often forced to stand in long queues, which is already frustrating. However, what makes matters worse is the security guard’s behavior at the entrance. He loudly asks each customer how much they are withdrawing or cashing out. This practice is extremely unsafe, as it exposes people to potential ********s who might be standing nearby, listening in on how much money they are carrying.

Many customers, including myself, do not feel comfortable announcing the amount we are withdrawing in such an open setting. When we hesitate or choose not to answer, the security guard gets irritated and even starts making dismissive or rude remarks, such as “nxah,” as if we owe him an explanation. This is completely unacceptable and creates a hostile environment for customers who are simply there to conduct their transactions.

The long waiting times, lack of professionalism, and unsafe handling of financial transactions make this branch a frustrating and potentially dangerous place to visit. I strongly urge USave management to address these issues immediately by implementing better queue management, training their staff (including security personnel) on customer service and privacy, and ensuring a safer, more respectful banking experience for customers.