Lack of customer assistance

I bought airtime voucher at Usave Manapsane on Wednesday the 06th of July 2022, however, for some reason when I tried recharging that airtime voucher it said "blocked" I did 6 attempts prior to calling my network provider, Telkom Mobile to query this. Telkom Mobile confirmed that they are able to see that from the airtime voucher I'm trying to recharge confirms that it's been "blocked" and unfortunately Telkom Mobile is unable to assist me and that I should go back to Usave Manapsane for them to contact their airtime supplier to query this. I processed in spending more transport money to get to Usave Manapsane to query the error in the airtime voucher I purchased and they confirmed that their supplier is Telkom Mobile and that if Telkom Mobile cannot help me then there's nothing they can do. I then contacted Telkom Mobile and was advised to try and recharge the after 24 hours, however, the airtime still reflected as "blocked".

I yet again proceeded to go to Usave Manapsane for further assistance and one of the managers took my details and confirmed that she'll investigate and provide me with feedback, till date I have not received any communication from Usave Manapsane in respect to my airtime voucher.

I then again contacted my network service provider, Telkom Mobile for assistance because I just cannot let money spent on the airtime voucher go down the drain and a consultant from Telkom Mobile confirmed that the airtime voucher was blocked due to ***** and that Usave Manapsane should give me a new airtime voucher. I have confirmed that I will not be wasting anymore money in traveling to Usave Manapsane regarding this query only to be turned away and be told it's Telkom Mobile's issue. I need Usave Manapsane to investigate this and provide me with a airtime voucher that actually works because I am a pensioner with very limited money and cannot be taken for granted like this.