Complain

Good afternoon,

I went to cash out the money from the money market at USAVE and there was only one till/cashier working.

I waited for 2 hours in the queue and the guy who was assisting us came outside to inform us that they were offline I am saying the guy because he was not wearing his name tag. I then asked him when they go offline normally how long does it take for me to decide whether I will wait or go home just to know the time frame.

His response was I don't know with attitude I asked him if they do report it to their technicians or head office again his response was "I said I don't know"!. He went back inside and most people left because they didn't know how long will it take for them to be back online. I decided to wait for a bit. A few minutes later the system was offline and he continued working. When it was my time for him to assist me. he cashed out on a till and said the next cashier will help me. When the next cashier came to assist us. He didn't have cash flow he told me that I will have to wait for someone to deposit so that I can get the amount I needed.

It took another 30 min before I can get the money I went cash out. So I waited for approximately 3hours to 3hours 30 min. My back was even aching. I was not happy at all with how I was treated for a fact the I was trying to find out as normally how long does it take for them to be back online if the system is offline.

Is just not fair to be treated like we don't matter and be bul**** by staff members every time when we need services. What I have observed is that at the branch most of the staff members were not wearing their name tags.

I wrote Shoprite an email regarding the matter on Monday, the 6th of September 2021. I haven't had any response from them to date.