Retails Query

My name is Mirriam, on the 11 October 2024 I went to USAVE Sebokeng Zone 14 Gauteng to deposit R1200 on my gift card, sadly after depositing on the till the money was not reflecting on the slip. I asked the cashier who was helping me why the money is not reflecting on the slip, he said "I don't know" he then called his manager. She came and said he didn't deposit it correctly, he made a mistake!! The manager said she will phone and check if they can reverse it and correct it. On her return she said it will reflect after 24hours I must come the following day but I left my contact numbers. The following day they didn't phone me. I told them I'm not staying around Zone 14 and even on Sunday no update. On 14 Monday October 2024 I went back for update regarding my query. Mr. Mokoena the manager said he is waiting for the response from head office. I went back to USAVE Sebokeng Zone 14 on the 17 October to enquire again because they don't even bother to update me regarding my query. Mr. Mokoena said they made another mistake, they have sent my query to wrong department. I am hurt and disappointed with the service I got from USAVE SEBOKENG ZONE 14 in GAUTENG. I found this behavior unprofessional and unaccepted from staff.