TrustIndex
1.9
NPS Score
-100
Recommended: Unlikely
Mar '26 - Oct '26
Frequently Asked Questions About URB x GEAR
Is URB x GEAR trustworthy?
URB x GEAR has a TrustIndex of 1.9 out of 10 on Hellopeter, based on 11 reviews in the last 12 months. How is the TrustIndex calculated? →
Recent reviews (11)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jul 2026
Urb-x-gear
I bought these so good glasses for me and my daughter and this Anne Johnson if she's real stopped responding to watsapp and email,they are a **** please don't buy from them,I did my research and found the company is in Brazil and contacted them and they paid back money after weeks of back and forth,the number in Google in UK nobody picks up,just pure ****mers,I even involved GCSO here at home,so don't buy from them......
1 reviews | Active since Jul 2026
Urb-x-gear
I bought these so good glasses for me and my daughter and this Anne Johnson if she's real stopped responding to watsapp and email,they are a **** please don't buy from them,I did my research and found the company is in Brazil and contacted them and they paid back money after weeks of back and forth,the number in Google in UK nobody picks up,just pure ****mers,I even involved GCSO here at home,so don't buy from them......
1 reviews | Active since Mar 2020
Package never arrived
I placed an order and paid online. Received a confirmation and a delivery date, but my package never arrived
1 reviews | Active since Mar 2020
Package never arrived
I placed an order and paid online. Received a confirmation and a delivery date, but my package never arrived
1 reviews | Active since Jul 2016
FALS ADVERTISING ON EYEGLASSES - CLOSS AND FARE SIGHT
I ordered the eyeglasses as advertised - Use only one pair of eyeglasses to see close as fare. You don't need to change glasses - Paid extra for the priority delivery. It took them ages to deliver. Then come the falls marketing - you can ONLY see close-up better - IT DO NOT ADJUST automatically to see fare away. I could have bought a pair of reading glasses from Hyperama or Clicks for under a R100 that do exactly that - READING GLASSES FALS ADVERTISING
1 reviews | Active since Jul 2016
FALS ADVERTISING ON EYEGLASSES - CLOSS AND FARE SIGHT
I ordered the eyeglasses as advertised - Use only one pair of eyeglasses to see close as fare. You don't need to change glasses - Paid extra for the priority delivery. It took them ages to deliver. Then come the falls marketing - you can ONLY see close-up better - IT DO NOT ADJUST automatically to see fare away. I could have bought a pair of reading glasses from Hyperama or Clicks for under a R100 that do exactly that - READING GLASSES FALS ADVERTISING
1 reviews | Active since Oct 2022
URB x GEAR A **** BUSINESS
#URB-X-Gear is the biggest ***** company I have ever dealt with or heard of. How they are allowed to still advertise their **** products and ***** unsuspected customers money is beyond me .On 15 February 2026 I purchased 2 pairs of glasses that supposedly works for both far and near sited people. On arrival I tested the glasses which both were so blurry I could not see anything through them. I immediately contacted their so called customer service to request a refund. After 12 emails and numerous threats they have failed to response or refund my money. Buyers stay clear of this **** company,
1 reviews | Active since Oct 2022
URB x GEAR A **** BUSINESS
#URB-X-Gear is the biggest ***** company I have ever dealt with or heard of. How they are allowed to still advertise their **** products and ***** unsuspected customers money is beyond me .On 15 February 2026 I purchased 2 pairs of glasses that supposedly works for both far and near sited people. On arrival I tested the glasses which both were so blurry I could not see anything through them. I immediately contacted their so called customer service to request a refund. After 12 emails and numerous threats they have failed to response or refund my money. Buyers stay clear of this **** company,
1 reviews | Active since Feb 2019
Don't become an online victim۔
I have also been conned like many others۔ Bought these bifocal glasses only to receive cheap reading glasses۔ *****sters and con artist۔ Beware don't become a victim with this online company
1 reviews | Active since Mar 2018
**** GLASSES
In March ordered these "so good to be true" glasses, they supposed to adjust to your eyes' strength regardless of your prescription. Well prior to placing the order the CX was on point but weh oh my, after receiving order #7106 - ALL CHANGED. Return and exchange policy non-existent and Anne Jonson (if real name) went AWOL on me. So guys, let us just stick to Takealot, Shein and Temu, all these other are unreliable togather with their courier companies Speedaf & Meili Logistics.
1 reviews | Active since Mar 2018
**** GLASSES
In March ordered these "so good to be true" glasses, they supposed to adjust to your eyes' strength regardless of your prescription. Well prior to placing the order the CX was on point but weh oh my, after receiving order #7106 - ALL CHANGED. Return and exchange policy non-existent and Anne Jonson (if real name) went AWOL on me. So guys, let us just stick to Takealot, Shein and Temu, all these other are unreliable togather with their courier companies Speedaf & Meili Logistics.